PRIVACY POLICY

How will my data be used? 
Your personal data submitted on this form will be used by Robert Sterling Financial Solutions Ltd to contact you to discuss your requirements.

Will it be shared with anyone? 
Depending on your requirements it may be necessary to share your personal data under secure conditions with approved third parties in order to provide appropriately qualified advice. However your data will not be transferred outside of the European Economic Area without appropriate safeguards.

How long will you keep my data? 
Data received as part of initial enquiries is normally kept for two years before being deleted. If you do proceed with a full application for a mortgage, protection or other product, your personal data will be retained for longer. Please see the full Privacy Policy for further details.

Robert Sterling is the data controller for personal data submitted using this form. We take our responsibilities towards the safety and security of your data very seriously, and our systems and processes are designed to be fully compliant with existing data protection legislation. Please see below for further information and your rights regarding your personal information:

What are my rights with regards to my personal data?
You can ask for a copy of your personal data we process, for your data to be deleted, or for a copy of your data in electronic format, or withdraw your consent simply by contacting enquiries@robertsterling.com or by calling the office on 0208 363 2525.

What if I have a complaint?
If you are not happy about how your personal data has been processed, please email enquiries@robertsterling.com and 0208 363 2525. If you are still not satisfied, you have the right to complain to the Information Commissioners Office (ICO) as the UK regulatory for data protection. Further details about the ICO can be found at https://ico.org.uk/for-the-public.

Other useful information:

Your home may be repossessed if you do not keep up repayments on your mortgage.
There may be a fee for mortgage advice. The actual amount charged may be reduced depending upon your circumstances. A typical fee is 0.2% of the mortgage amount.

Robert Sterling is a trading name of Robert Sterling Financial Solutions Ltd which is an appointed representative of Mortgage Advice Bureau Limited and Mortgage Advice Bureau (Derby) Limited which are authorised and regulated by the Financial Conduct Authority.
Robert Sterling Financial Solutions Ltd Registered Office: 161 Lancaster Road, Enfield, Middlesex EN2 0JN. Registered in England Number: 08069438